Customer support
Chat, email, voice and social, handled by named agents on your brand.
About EpsiDesk
Support is the whole business.
EpsiDesk, part of the Epsi group, runs customer support, back office and HR for companies worldwide.
ABOUT
We answer people, worldwide.
We are 269+ people across our global teams. We answer your customers, run the back office behind them, and handle the HR work that keeps both staffed.
FOCUS
Not a side department.
Everything we hire, build and measure points at the conversation.
- Agents hired for this work
- Team leads from the floor
- Coverage across multiple time zones
- Quality read every day
SERVICES
The work we take on.
Back office
The processing behind every ticket: orders, records, checks and escalations.
HR services
Recruitment, onboarding, payroll support and people admin for teams anywhere.
269+ people across our global teams.
METHOD
How a team gets built.
01
Scope
We learn your product, your customers and the work behind each conversation.
02
Hire
We recruit for the role you need, not the seat we have.
03
Train
Agents learn on your material and go live only when they are ready.
04
Run
Your pod works to your process, with a lead accountable for it.
QUALITY
Every conversation, reviewed.
AI reads every conversation rather than a sample. It flags what went wrong and what went well. People decide what happens next.
Quality monitoring on every conversation
Intent routing and knowledge retrieval
Drafted replies a human approves
Trend detection and scheduling forecasts
FAQ
Questions, answered.
Across multiple time zones, so coverage follows your customers rather than one clock.
NEXT
Contact Sales
Tell us the work and we will map it with you. Support@epsidesk.com.