Inbox triage, replies and follow-up, handled through to closure.
Services · Customer Support
Support that sounds like you.
Outsourced support teams, trained on your product, working every channel your customers use.
SUPPORT
Your support team, run by us.
We hire, train and manage the people who answer your customers. They work in your tools, in your tone, to your rules.
CHANNELS
Every channel your customers use.
Live chat
Real-time cover on your site and inside your app.
Voice
Inbound and outbound calls, in the languages you need.
Social
Public replies and direct messages, watched and answered.
Tickets
Queue management, tagging and escalation inside your helpdesk.
Escalations
Complaints routed, owned and tracked until they close.
COVERAGE
Cover that follows the clock.
269+ people across our global teams cover the hours your customers actually write in. Volume shapes the roster, not a fixed pattern.
- Cover across multiple time zones
- Weekends and seasonal peaks included
- A named team, not a pool
- Scales up and back down
QUALITY
Every conversation, reviewed.
01
Train
Agents learn your product, tone and rules before they take a queue.
02
Monitor
AI reviews every conversation, not a sample pulled at random.
03
Coach
Team leads work the weak spots with each agent.
04
Report
You see what changed, what broke and what we fixed.
AI
AI drafts. People decide.
Our agents work with AI beside them. It summarises, drafts and routes. A person approves everything a customer sees.
Quality review on every conversation
Drafted replies a human approves
Intent routing and knowledge retrieval
Forecasting that shapes the roster
FAQ
Questions we get asked.
We agree a start date once tool access and training material are ready.
NEXT
Contact Sales
Tell us your channels and your volumes. We come back with a team shape and a start date. Support@epsidesk.com