Starter
Priced per support agent
Per support agent, for a single channel and a clear scope.
- One channel, one language
- AI summaries and wrap-up
- Knowledge base and monthly review
Packages
Pricing that fits the work.
Starter, Team or Enterprise — one conversation finds the right fit.
PRICING
No price list. Here is why.
Support costs move with volume, hours, languages and the depth of each conversation. Publishing one number would mean pricing work we have not seen. We quote against your actual workload.
PACKAGES
Three ways to buy.
Team
Priced per managed pod
A managed pod with its own lead, priced as one unit.
- Managed pod, single monthly price
- Multiple channels and languages covered
- Named lead reviewing every conversation
- Drafted replies, approved by humans
Enterprise
Priced per active customer
Tailored and priced per active customer, across support, back office and HR.
- Support, back office and HR
- Coverage across multiple time zones
- Forecasting, trend detection, custom reporting
No published prices. We quote in writing after the call, against the scope we agree.
INCLUDED
In every package.
Every package draws on 269+ people across our global teams, working in your tools and your time zones.
Recruitment, training and quality built in
Your ticketing, chat and phone systems
Quality monitoring across every conversation
A named point of contact
PROCESS
How a quote is built.
01
Contact Sales
We ask about your volumes, channels, languages and hours.
02
Scope
We agree what we handle, what escalates, what stays with you.
03
Quote
One written price against that scope, with the assumptions behind it.
04
Start
We recruit, train and go live on an agreed date.
FAQ
Questions we get.
Volume, hours and complexity move the number too much to publish one.
NEXT
Talk to us about scope.
Bring your volumes, channels and hours. We price against them and put it in writing. Contact sales, or write to Support@epsidesk.com.