Services · HR
EpsiDesk takes on the recruitment support, employee administration and HR helpdesk work that fills your HR team's week. You keep the decisions. We carry the process.
HR SERVICES
HR teams tend to be small, and administration takes up much of their week. Posting roles and sourcing candidates. Reading CVs. Booking interviews around everyone's calendars. Chasing onboarding documents. Answering the same handful of employee questions. Preparing payroll input against a hard deadline. None of it is optional and none of it waits for a quieter week.
EpsiDesk staffs that work properly. We run it as an operation with named people, written processes and a supervisor who owns the queue. We are 269+ people across our global teams, and HR services is one of three things we do, alongside customer support and back office. The point is simple: your HR lead should be spending their time on hiring decisions, performance and the people themselves, not on the paperwork underneath them.
We post roles on the channels you already use, search and build candidate lists against your brief, run first contact and keep the pipeline tidy in your applicant tracking system. You set the brief, and every hiring decision remains yours.
Applications are read against the criteria you give us and put in front of your hiring manager as a shortlist with notes, not a folder of attachments. We then take the calendar work: proposing slots, sending invitations, rescheduling, reminding candidates and confirming panels across time zones.
New joiner packs, document collection and chasing, offer and contract paperwork prepared for your signature, access requests raised with your IT, first-week schedules booked. Leavers get the same discipline in reverse: checklists completed, access flagged for removal, exit paperwork gathered and filed.
A staffed inbox and chat queue for the questions employees ask every week: leave balances, policy wording, letters and document requests, payslip queries, how to claim something. Routine questions are answered from your documented policies. Anything needing judgement goes to your HR lead with the context already gathered.
Employee files kept complete and current: contracts and amendments, certificates, visas and permits, appraisals, training records. We track expiry dates and raise them before they lapse, and we keep the filing structure consistent, so finding a document is a search rather than a hunt.
We prepare the monthly payroll input: attendance and timesheet checks, leave and absence records, overtime and shift data, joiners, leavers and changes, reconciled and handed to your payroll owner in the format they need, on their cut-off date. Your payroll provider or finance team runs the payroll itself.
We keep your handbook and policy documents current in the one version everyone reads from, roll out changes, track acknowledgements, and answer employees from the approved wording rather than improvising. Where a policy needs drafting or amending, we draft to your instruction and your HR lead approves it.
We go through the HR work you want off your desk, the volume behind it, the systems it lives in and who signs off what. We tell you where we would start, and what we would leave with you.
We document each task the way you want it done: the steps, the wording, the approval points and the escalation route. That document becomes the desk's operating manual and the basis for quality checks. Access is set up in your systems, under named accounts you create and can revoke.
A first group of tasks goes live with a small team while your HR lead reviews the output closely. Wording, thresholds and escalation rules get corrected while the volume is still low and mistakes are cheap.
The desk takes the agreed scope, with a supervisor accountable for the queue and reporting you will actually read: what came in, what was completed, what was escalated, and what is stuck and why.
We meet on a set rhythm to look at volumes, recurring questions and anything the process handles badly. Scope moves as your headcount and hiring plans move.
HR administration is repetitive, high in volume and unforgiving of small errors, which is exactly the shape of work where AI helps. We fold it into our own delivery, behind our people, to hold cost per task down and keep quality consistent. It drafts, sorts, summarises and checks. A trained team member decides, and nothing reaches an employee, a candidate or your payroll file without a person approving it.
EpsiDesk supports your HR operations. We are not the legal employer of your staff, and we do not give legal or regulatory advice. Employment decisions, disciplinary outcomes, terminations, contractual terms and anything carrying legal weight stay with you and your own advisers. We prepare, administer, chase and record. You decide.
That is not a disclaimer buried at the foot of a page. It is how the desk is built. Every process we run has a named approver on your side for the points that matter, and our team is trained to stop and escalate rather than improvise when a question crosses that line.
HR data is among the most sensitive information a company holds about its own people, and it is treated that way. The controls are practical, and we will walk you through every one of them on a call.
No. We take the administrative load off them. Someone on your side still owns HR: the decisions, the difficult conversations, the culture. What changes is that they stop spending the week on scheduling, chasing documents and answering the same questions.
Tell us which parts of HR are eating your team's week. We will tell you plainly what we would take on, how we would run it, and what stays with you. If the answer is that you do not need us yet, we will say so. Book a call, or write to Support@epsidesk.com.
